Refund Policy

Refund & Exchange Policy – Luxe Milano

At Luxe Milano, we are committed to providing high-quality women's bags and ensuring customer satisfaction. Please read our refund and exchange policy carefully before placing your order.

1. No Refunds for Change of Mind

We do not offer refunds for change of mind, personal preferences, or accidental purchases. All sales are final once the order has been confirmed.

2. Exchanges for Damaged or Defective Items

If you receive an item that is damaged, broken, or defective, we will be happy to offer an exchange for the same product.

To be eligible for an exchange:

  • You must contact us within 3 days of receiving your order.

  • You must provide clear images or videos showing the defect or damage.

  • The item must be unused and in its original packaging.

Important: We do not accept exchange requests without visual proof of damage.

3. How to Request an Exchange

To request an exchange, please email us at:
📧 [Your Email Address]
Include the following in your message:

  • Order number

  • Photos or video of the damaged item

  • Description of the issue

Our customer support team will review your request within 2–3 business days and provide instructions for the exchange process.

4. Shipping for Exchanges

If the item is confirmed as defective or damaged:

  • We will cover the return shipping costs.

  • A replacement will be shipped at no extra cost to you.

5. Non-Exchangeable Items

We do not accept returns or exchanges for:

  • Items damaged due to misuse, accidents, or normal wear and tear

  • Products returned without contacting us first

  • Any item submitted after the 3-day reporting period

6. Contact Us

For any questions or concerns, please contact:
Luxe Milano
📧 Email: [your email]
📱 Phone: [your phone number]
🌐 Website: [www.luxemilano.com]